Get help with advertising on Facebook. Find support for Facebook Ads, with links to Facebook Help Centre, FAQs and community to help you meet your marketing goals.
In order to contact Facebook Ads Support, you need to have an active ad account that has had ad spend billed to the account. If you’re an advertiser and you are facing problems related to the Facebook advertising topics listed below, fill out Facebook’s Contact Our Support Team form which is located on their Facebook for Business resource page. Facebook’s support team will contact you within one business day.
Whether it’s a problem with ad delivery, billing updates, pixel issues, or countless other day-to-day items, Facebook’s support channels can help you resolve issues quickly and efficiently, saving you time, resources and more than a few headaches.
Live Chat Support are only available during Facebook business hours (M-F 8-5 PST)
The Facebook Marketing Experts are generally helpful for beginners, but sometimes you need support now and don’t want to wait to schedule a call.
How do you do it?
Go directly to https://www.facebook.com/business/resources.
Scroll down and you’ll see a section titled “Additional Support” with options for:
- Email Support
- Live Chat Support
So, what types of questions can you ask Facebook Ads Support?
They break down into the following categories:
- Billing & Payments
- Questions about charges on your ad account
- Change billing threshold
- Payment didn’t go through
- Trouble adding a payment method
- Unauthorized charges on your account
- Creating Ads
- Ad Settings
- Audience Targeting
- Ad Performance & Delivery
- General ad performance questions
- Disabled ad account
- Questions about disapproved ads
- Account Settings and Ads Management Tools
- General ad account settings
- Business Manager settings
- Reporting & Measurement
- Custom Reports
- Page settings
- Change page name
- Page features & requests
- Instagram Ads settings & features
- Instagram Ads performance
- Instagram Page issues
Though it seems like getting support should be easy, it’s a question we get all the time: “How do I get in touch with Facebook?” Many marketers we talk to are surprised that there is a way to ‘talk’ to Facebook at all.
Facebook Advertiser doesn’t have a phone number. Like a growing number of companies with free web-based services, you have to search forums and support sites for help. But you can get an instant customer support by calling us at our customer service phone number USA +1-XXX-XXX-XXXX UK + 44-XXX-XXX-XXXX Toll Free.
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